Product Description

• Contact Center Managed Service:
  Our managed services for inbound calls include but not limited to:
  - Phone answering services
  - Email/Chat answering services
  - Product information request
  - Complaint resolutions
  Functional Description of our Contact Center Solution:
  - Private Branch Exchange-PBX
  - Automatic Call Distributor/Universal Queuing
  - Interactive Voice Response
  - Recording
  - Interactive Dialer
  - Supervisor
  - Reporting
  - Web interaction
  - Disaster Recovery and fail-over

Company Profile

• MPtelecom
• [ Vietnam ]
• This company is registered as a free member and is not verified or authenticated by Tradekey.com
• Minh Phuc Co., Ltd (MP Telecom) is the leading provider ofContact Centertechnology, Outsourcing Service and Business Process Outsourcing (BPO) in Vietnam. Since incorporation in 2002, MP Telecom has been dedicating efforts to putting Vietnam on the international BPO industry map. With more than 2,000 staffs nationwide, MP Telecom is located in 3 biggest economic regional centers including Ha No...
  

Basic Information

• Company Products / Services: bpo, call center solution
• Year Established: 2002
• Number of Employees: 100+
• Website: http://en.mptelecom.com.vn/